False Update and No Delivery

I am writing to express my extreme frustration and disappointment with the service I received from your customer agents. Despite my efforts to escalate my issue and seek help, I was met with a lack of urgency and unprofessional handling of my case.

The issue began when I received an SMS notification stating that the driver was on his way to deliver my package, but he never arrived. When I contacted your customer care team, I was shocked to learn that the driver had allegedly called and updated the delivery status as unsuccessful on the portal without my knowledge or notification.

What's even more concerning is the way my issue was handled by your customer agents. Despite my repeated attempts to escalate the matter and seek help, I was moved from pillar to post, with no one taking ownership of my case. I was promised callbacks that never materialized, and my airtime ran out before I could get a resolution.

I am beyond frustrated with the lack of accountability and customer-centric approach displayed by your team. As a customer, I expect a higher level of service, especially when it comes to resolving issues and delivering packages.

Given the urgency of the situation, I kindly request that you take immediate action to deliver my package today. I would appreciate it if you could expedite the delivery process and provide me with an updated tracking number and estimated delivery time.

Drivers details : ***

I urge you to take my complaint seriously and take immediate action to rectify the situation. I expect a prompt response and resolution to this issue.