Extremely bad service

I was anxiously awaiting my vehicle's original Natis Registration certificate, so when DSV couriers did not arrive on the day, as per their sms communication, I contacted them. Note that THEY did not phone me, I contacted them!

Apparently they could not find the address (which turns out to be correct on the letter inside the envelope, so why would the wrong one be provided for the label??) The only thing that was omitted was the company name. The shopping centre name (in which our office is), the street name, the Floor and Unit number was correctly provided by the financing company.

When the package eventually arrived, there was no name or any type of contact detail on the envelope, only a green sticker that said "Query consignment". So how was anybody supposed to know it belonged to me. Our receptionist also was not asked to sign for this document, nor was a pin provided?? How this works I don't know, I mean it was quite an important document.

Very disappointed! I will never make use of DSV. I will also inform the sender accordingly.