DSV-Terrible service

Incompetence at it's finest. Not only was I assured that my FNB card would be delivered at least 2 weeks prior to the existing one expiring, I had to follow up daily as to when delivery would actually take place, even after the existing card had expired. Almost 1 week into the new month, still having to check in daily and receiving the exact same feedback each time that the card is out for delivery. Communication is poor, feedback is not helpful at all and customer service is definitely not a priority. This experience with DSV has been extremely frustrating and I can only hope FNB finds a different courier service if they want to keep their customers.