DSV non delivery and non caring

They do not deliver on the appointments THEY make. They let people wait for their parcels days of end and to try and phone them, is useless. Drivers don't answer calls when the call centres try to locate your parcel. Escalation doesn't work, nobody phones you back. And when they do make the short effort, they end the call after 3 seconds, not even enough time to pick up your phone. Tried to phone back 4 times today (Tuesday) after my non delivery on Friday. You choose to track your parcel and the line just rings every time. MTN uses them so you have already paid for your router and internet, but in the end you paid for half a month of Internet you didn't get because they are clearly to busy or to slack to make deliveries promptly. Wish MTN would rather allow their customers to go pick up their orders in store. Will be a lot quicker and cheaper for them. Paid for my pro rata internet and the router on 22 July 2024, today is the 6th of August. When will I get this product I already paid for!?