Dsv management

Hi good day am janene October I was to receive a package from mtn ok on Friday 2ñd of may at 13:45 my partner also phone the dsv off on Friday on 16:43 and according to the lady consultant she said the driver will come up until now no one phone and response only via SMS sorry but no date to say whenever is the package is coming I took of work who is going to pay me j October