DSV IS FAILING YOUR FNB CUSTOMERS

I ordered my bank card from FNB on 28 February, with an expected delivery timeframe of 3–5 working days. It has now been over a month, and I still have not received my card. DSV initially contacted me to verify my address, claiming they were unable to retrieve it from their system. This is highly concerning, as the same courier previously delivered my credit card to this exact address without any issues. Since then, I have received multiple calls from different agents repeatedly asking for address verification, yet they continue to claim they cannot access it. Each interaction ends with a promise to “escalate” the matter, but no resolution has been provided. As a result of this delay, I have been significantly inconvenienced. I am forced to rely on cardless withdrawals for everyday purchases and cannot set up Apple Pay on my device. This situation is unacceptable, especially given the importance of a bank card for daily financial transactions. I have even suggested that my address be provided directly to the courier driver to bypass their apparent system issues, but this has not been actioned. I request urgent intervention to resolve this matter and ensure delivery of my bank card without further delay. Additionally, FNB should review its partnership with DSV, as this experience reflects poorly on service delivery.