DSV DO BETTER

I am in PE and I have been waiting for my cellphones to be delivered, they have been a few times however they were facing biometric issue which I understand and acknowledge that it's out of their control. I have had the same driver contact me and keep me updated, he even went as far as calling me yesterday to tell me the issue is sorted , however the package is not with him, it's with another driver. Assuming I would receive my package the same day, I did not bother following up. I got SMS notification to say it's out, FWD to today, I still have not received it. I called the JHB branch as I cannot get through to the PE branch and they say they will escalate it in PE. I hear nothing back, they said they will escalate it in JHB,. The wonderful driver called me back to say that JHB has scanning issues and only they can sort it out :) I call JHB AGAIN, they tell me they can't transfer me to the ONLY helpful person i have spoken to in a week but they will get her to call me back... REWIND to last week, the very angry person I spoke to told me that if I have Truecaller I cannot receive their calls as it's company policy, fine, I call from my work phone as I do not have airtime as , welll..... I am WAITING FOR MY PACKAGE!!!! Every second person i speak to from my work phone helps me and the rest say they cannot as I'm not calling from my number. Okay, so as I am typing this JHB calls me back THE ONLY HELPFUL lady and she says they trying to "sort out my parcel' in PE hahahah at this point I'm just lost. I saw the parcel, I took a pic of the parcel i just couldn't get it as there was a biometric issue. In short.... DSV has a long way to go. Their communication is poor, in every way and form. The consultants are rude and make the CUSTOMER feel as they are doing us a favour. I am highly disappointed. To the point that i will never use or recommend this courier ever again.