DSV DISAPPOINTING SERVICE

I am honestly in awe of the horrible service DSV has been giving me. I ordered an upgrade device from MTN and they sent the device via DSV on 15 April 2024.

I followed up with DSV on the 17 April 2024 to find out where my parcel was and they told me that it was at JHB. Fine, they said they tried to call me earlier on the same day to schedule a delivery and they could not get me.

On Friday, I filled a contact form on DSV's website and they called right away but that was to schedule a delivery for the 22 April 2024. I agreed.

At first their tracking reference was YMD5EA26CA4C9 then I got an SMS on the 18th April 2024 saying I can track my delivery with reference YMD5EA26DDE74.

Today, 22 April 2024 at 16h55 pm I get an SMS saying "Dear Client, DSV apologies for missing your appointment, a new appointment will be scheduled for your delivery. Alternatively please contact us on ***".

I am really unhappy now.