DISGUSTING SERVICE

This is the worst company ever and their verification system is utter nonsense!!!! I ordered a phone through MTN telephonically. The phone could not be delivered because I don't have a physical ID. I went on to do a temporary ID while I wait for a new ID re-issue, they said it's not suitable. I explained that I app**** for an ID and passport on the 18th of July, the ID has not arrived due to Home Affairs backlog, but I have received my passport. I was told I can't use my passport because I app**** with an ID, I app**** telephonically, and no ID was required. I have receipts that I am still waiting for an ID re-issue but still not enough. This is so frustrating; their system is frustrating because I have everything to prove my IDENTITY! This is the worst delivery company ever, they are very inconsiderate!!!!!!!!! My phone has been held for 4 weeks now and my ID is yet to come, home affairs don't have a timeframe for their backlog either!!!!!!!!!!!! THIS IS SO FRUSTRATING AND MTN SHOULD CHANGE THEIR COURIER COMPANY, THIS IS NONSENSE!!!