*********** Company

I am deeply dissatisfied with the service I received from your company regarding a parcel that was scheduled for delivery today, 12 November 2025.

Despite being informed that my parcel would be delivered today, upon contacting your team I was told that it is still at your depot. To make matters worse, when I called the depot to enquire further, the person I spoke to was extremely dismissive .

This level of service is completely unacceptable. I have experienced repeated issues with your company from delayed deliveries to poor communication — and it is disappointing to see that the same problems persist. It is concerning that businesses continue to rely on a courier service that consistently fails to deliver on its commitments.

I expect a full explanation for:

* Why my parcel was not delivered as promised, * Why I was not informed of any delay beforehand, and