Broken delivery

Terrible service. I ordered 6 bottles of MCC for a special occasion. I tracked the package as soon as the company I ordered from notified me that the package is on its way. Package was at the DSV hub from the 4th of December 2024 for almost 2 weeks. Delivery took place on the 17th of December. When I opened the box there was only 4 bottles MCC in the box, they were all covered with small pieces of glass and very sticky (obviously from the 2 bottles that must have broke). The bottles were also repackaged in a way to large box with the courier companies tape on, not in the original packaging made to transport wine in. I contacted DSV and they informed me that they were aware that they broke 2 bottles and repackaged it. They send it in anyway. Someone will be contacting me regarding the process forward. I’ve inquired a few times since, but haven’t heard from them yet. Today is the 14th of January 2025, almost one month later and almost 2 months since I ordered the package. Still no feedback or clarity.