Biometric process is a total failure, Customer service frustrating

What a frustrating day of my life because of DSV

The Biometric scanner needs to be fixed surely I’m not the first person and surely I’m not the last to complain about the last person. I’m not sure why the SIM card and the phone are delivered separately, I will give credit where it is deserved and take it aways as well where it is not deserved.

I have received my SIM card however the process was not captured on the system, I had to call the DSV support and I was told my finger print scan was not successfully. I asked them how cause the guy who come to deliver made it clear if the process is unsuccessful he will have to return the package. He has to restart his Biometric scanner, then after he managed to scan my thumbs successfully.

I called the DSV office to enquire about my last delivery and I was advised that the biometric scan was not successfully mismatch but I told them I do have the SIM card with me, (red flag) the system do not synchronize. After I have called numerous time I was called once that the driver is in the area. I asked why is the driver not calling me directly, no answer but I was asked to wait. I knock off at 16:00 and it’s already 16:30 the delivery was supposed to arrive between 12:00 and 14:00. I left the office disappointed after waiting. In my knowledge MTN is supposed to run with the process I really don’t mind cancelling and choose a different internet service provider. Cancel the online process cause clearly it brings frustrations. Customer service training is required. If you fail to delivery why can’t you readdress it

MTN and DSV need to sort this issue out ASAP it’s really frustrating