Avoid like the plague

If I could give DSV Cape Town zero stars, I would.

This branch is a complete disgrace to the concept of customer service. After my package, guaranteed for delivery by 23 December 2024, failed to arrive, I was forced to call repeatedly for updates. On 27 December, I was told the package might not even be on a delivery truck and that I’d have to fetch it myself from their Matroosfontein office.

What followed was a horrifying display of incompetence and disrespect. Upon arrival, the staff were rude, dismissive, and utterly clueless. Faheem at the parcel collection desk couldn’t locate my package, and after waiting over 30 minutes, I had to deal with supervisor Kashifa Carr, who only showed up after I called for her multiple times. No apologies, no urgency—just blatant incompetence and attitude.

To make matters worse, their tracking system had falsely marked my package as “delivered.” Had I not gone to their office myself, I likely never would have received it. This branch operates like a chaotic circus, with zero accountability or basic professionalism.

DSV Cape Town is the worst courier experience I have ever endured. Save yourself the frustration and avoid this disaster of a company at all costs.