Appealing and unproffesional service

MTN and DSV should be ashamed of how they treat their clients.8 These are the reasons why I left MTN as a client many years ago because of their lack of service, client satisfaction and unprofessionalism.And never make use of DSV They sell you anything to make a sale or secure another contract and once they have it, you on your own they get their money monthly but don't care about you as a client. Its merely impossible to get to speak to an actually customer service consultant all you get its ****en prompts that uses up all your airtime. I placed an order online for one of the uncapped wifi router of R269pm on Friday, 15 March 2024 and not even 30min later I was called by a consultants to secure the sale and payment which we did.

I was told delivery would be between 3-5 working days. I was at home in Cape Town and delivery was scheduled for Beaufort West as I was on my way home to go take care of my sick and frail father after the death of my mom a few weeks ago. Monday nobody called go arrange delivery, Tuesday I had to call MTN to no avail send a email to MTN and made contact with DSV as I was told they would make contact to arrange delivery which didn't happen.Delivery was arranged for Friday 22 March 2024.

On Friday 22 March the DSV driver arrived and my fingerprints don't work and tells me that he can't give me the router I must contact MTN to give DSV permission to manual delivery the router, well that's a nightmare and joke. Not even a ****en MTN branch in Beaufort West can get through to a MTN agent that can assist us.The store says their area manger charlie said DSV must delieve it, it's not MTN problem. I've downloaded R220 of airtime while sitting at the MTN store in Beaufort West and I then finally managed to speak to someone and not a ****en phone prompt what will transfer me to a manager and the line dropped.

DSV calls and says, O' that was your biggest mistake to order online cause nobody took your biometrics and MTN is aware of the struggles we've been having with deliveries. And gives me a nr 808 or 083808 that didn't work at all.

So at 14h00 the driver left Beaufort west and I still don't have my router. A ****en router that I've been paying for since 15 March but didn't have the previledge to use for one ****en minute. And again I had to purchase data and airtime to be able to use my phone and stay in contact with my family in Cape Town.

MTN you are ****en pathetic. None of the contact numbers your agents provided works none of your webiste number works all you ****en get is select a number and speaking to an actual person is a previledge.

DSV also knew before hand about the issues with regards to deliveries and did nothing to ensure delivery could take place for the client. DSV had since 15 March to ensure delivery, they knew about the biometric scanner for fingers wont work and again did nothing to ensure delivery. They just said call MTN

You take people's money but never provide them a service. Did you now become so big that you don't give a **** about your clients. And this is why I left MTN.

I want my money back and my airtime and data refunded so I can go to a service provider that actual gives a **** about their clients and that can provide service. I'm contacting the National Consumer officer and the Ombudsman to advise me whether you can treat your clients like this