ABSA needs to remove DSV from their fleet

I ordered a new ABSA card and DSV was chosen to deliver my car back in November. They phoned me beginning Dec to confirm address and they advised there was no drivers at my work address and they will phone back when someone is available.

After 2 weeks, I phoned again and I was told my card has been returned to JHB warehouse as they tried to phone me and I did not answer. (this is not true). I told them I was going on leave and need my Card ASAP.

2nd January after returning from leave, I phoned again and they stated the exact same issue that my card was in the JHB warehouse. They also advised that they will release my card.

Today again I phoned and spoke to Thebogo. VERY RUDE person. And said they tried phoning but I refuse to answer. I told her there is no missed calls on my mobile and I need my card urgently. Very rudely I was told "if you really need your card, you would answer your phone"

I will take this up with ABSA and cancel my ABSA accounts. NOT ACCEPTABLE