Deactivated

My services were canceled on the 9th and I was informed that on their system it shows that I did a debit order reversal even though I did not do it. I had to make a payment on the 9th and I was reconnected. On the 11th of July same problem happened and was told agai that I did a debit order reversal and I must contact my bank. I then contacted the bank and they informed me that there is no such thing, contacted multichoice and Informed them and I'm still disconnected. I am very disappointed and very angry because the schools are closed and it's been says now without tv. Someone must give me a call urgently to resolve this matter.