Zp

I have a decor with dstv and a router the amount due to my account is R398.00 I had paid 199.99 in march 7 2025 and dstv charge me again another 199.00 from my account before I have received my router so they said that amount will go towards the pro rata for the router,before that they had upgraded my account to a compact while I'm on a access plan.i have called in and they had revised the amount back to the dstv account. The next month which is April I have paid my decordor 199.00 dstv then have debit my account of R514 which I'm not aware of bcoz I had already paid for the dstv decordor and they where to debit 199.00 for the router the money was then received back to the account,but I had paid 199.00 which the remaining amount was to be 199.00 I had called in to query my Channels been cancelled,I'm owing 635 which I now thing about they explained something I do not understand,the only another due was for the router.im know owing 635 which does not make sense ,dstv ***** people money .I would if the amount remaining was 199.00 for the router not 635.im taking this further should it not be sorted .how did urll come to this amount . Paying for amount that not cover the product they promised.and I still have an outstanding amount of 199 + 199 from march .so how did I owe 635 dstv ****** me and it not fair.may this be resolved I will take the matte to the ombudsman Zandile shezi