TM
Troy M
1 reviews | Active since Oct 2015
19 Oct 2015, 17:28
Zero technical knowledge
For several months now i have been having software decoder problems.<br> After some DSTV updates that happen while im asleep I wake up to a dysfunctional decoder.<br> My decoder settings are always reset and each time i contact the Call Center im confronted with a RUDE, INCONSIDERATE, *********** fool who tells me to restart my decoder or take it in for repairs..<br> I've taken it twice for inspection and it always comes back clear of faults.<br> I have the PREMIUM package, but Im NOT at all getting PREMIUM SERVICE...instead some girl who could care less \deal with my issue". <br> I spend my own airtime and none of my issues have ever been successfully dealt with.<br> They claim to have surveys but nothing seems to happen.<br> Who is running the CALL CENTERS? They never have a clue of what Im talking about...<br> Im a technical guy with a MSc in Computer Science"
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
21 Oct 2015, 12:39Hello TroyMacnice,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
We tried to contact you for more information pertaining to your query without any successes.
Please elaborate on your concerns in order for us to escalate to a technician that will assist you accordingly.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
We tried to contact you for more information pertaining to your query without any successes.
Please elaborate on your concerns in order for us to escalate to a technician that will assist you accordingly.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply21 Oct 2015, 12:39
Official
Hello TroyMacnice,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
We tried to contact you for more information pertaining to your query without any successes.
Please elaborate on your concerns in order for us to escalate to a technician that will assist you accordingly.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We unable to locate your account with the information you have supp****.
Please provide us with one of the following so that we may access your MultiChoice account and assist you accordingly:
o MultiChoice Customer Number
o Decoder or Smart Card Serial Number
o Identity Number of MultiChoice Account Holder
We tried to contact you for more information pertaining to your query without any successes.
Please elaborate on your concerns in order for us to escalate to a technician that will assist you accordingly.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,