ZERO star rating

The fact that so many people (including me until this month) actually pay these clowns so much money is beyond me. On Monday they limit streams to only one for >R900/month, then on Tuesday, they increase the premium. Then if something goes wrong their team of ***********, untrained support staff can do nothing. For 3 weeks they cannot resolve an issue. I'm struggling to justify my own stupidity to pay them almost R1000/month for many years for......****? They even have a 1.3/5 rating from more than 33k reviews yet they seem unphased. WOW is the only polite word that comes to mind.