Zero Service, Zero Action
<p>After a month of ZERO response from DSTV re the delivery of my Explora, I'm at my wits end with what to do. I'm sitting in the DSTV offices in N1 City after countless calls and empty promises from staff. <br />No one calls back, you never get through to the same person despite recoding all the names and surnames...its unbelievable and exhausting.<br />So we app**** on 14th July , were approved and charged but no delivery had taken place as yet.<br />How does this get resolved? Who is in charge? Can we send in a business advisor to assist these people run this business?<br />Please someone tell me!!!!<br />THIS IS NOT HOW TO RUN A BUSINESS! !!</p>
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Replies (3)
DStv (MultiChoice)'s replyOfficial
18 Aug 2016, 04:24Dear Alison
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s reply18 Aug 2016, 04:24
Official
Dear Alison
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Aug 2016, 06:15Dear Mr B Holliday
We apologies for the delay and for the inconvenience caused. We’ve escalated your complaint to our DPP department for investigation and to give you a call back directly with your concerns.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply18 Aug 2016, 06:15
Official
Dear Mr B Holliday
We apologies for the delay and for the inconvenience caused. We’ve escalated your complaint to our DPP department for investigation and to give you a call back directly with your concerns.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s replyOfficial
18 Aug 2016, 06:26Dear Mrs Alison Maytham
As per our telephonic conversation, we apologies for the delay and for the inconvenience caused. We’ve escalated your complaint to our DPP department for investigation and to give you a call back directly with your concerns.
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply18 Aug 2016, 06:26
Official
Dear Mrs Alison Maytham
As per our telephonic conversation, we apologies for the delay and for the inconvenience caused. We’ve escalated your complaint to our DPP department for investigation and to give you a call back directly with your concerns.
Regards
Nesta
Best regards,