Zero service (leads) and self-serv. still out-of-o

Good evening,<br> <br> Firstly, the following services failed after Multi-choice upgraded their system dated back to 14 July'15:<br> a. No access to activate/de-activate holiday card online<br> b. No access to transactional statements on my holiday card.<br> <br> Secondly, I have asked for Multi-choice to e-mail me my statements on several occasions dating back to 13 Aug'15 (ticket number ***-I5 refers). I made approximately 8-12 calls to them to date and spoke to approximately 4 team leads each making promises (last team lead I spoke to is Johnny, called this morning at 10:00am.).<br> <br> All my phone calls were made from my cellphone, some exceeding 25 minutes holding on for the TEAM LEADS and repeating my story. Will they reimburse for that...<br> <br> Still no transactional statements nor any online access to my holiday card...<br> <br> Same as Telkom, they do not allow the customers direct access to senior management.<br> <br> Regards,<br> Ian