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Debbie A
1 reviews | Active since Apr 2011
31 Mar 2021, 16:47
Zero service from DSTV Multichoice
We are now desperate! Our old PVR decoder packed up and we requested an upgrade (Explorer). This was more than a month ago! Every time we phone, we are told the application is not yet complete and someone will phone us within 24 hours. Nobody ever does. We phone and phone and it is the same thing every time. And in the meantime we have paid for the month's viewing which we haven't had! This is dismal and incredibly frustrating.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
31 Mar 2021, 17:45Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply31 Mar 2021, 17:45
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Debbie A's updateReviewer Update
31 Mar 2021, 20:19I am relieved to report that within a very short time, we were contacted by the friendly and pleasant Cynthia from Multichoice. What is amazing is that it seems that only one of our many calls was officially recorded. We were able to determine a way forward with Cynthia. Thank you.
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Debbie A's update31 Mar 2021, 20:19
Reviewer Update
I am relieved to report that within a very short time, we were contacted by the friendly and pleasant Cynthia from Multichoice. What is amazing is that it seems that only one of our many calls was officially recorded. We were able to determine a way forward with Cynthia. Thank you.