CP
Carike P
1 reviews | Active since Sept 2016
28 Jun 2018, 16:14
Zero service
We app**** for Change of ownership from the private owner to his business accounts. The Smart card and decoder remain at the same place as before. (Just the name changes) 1st we asked for a debit order change on the 15 May 2018, then was told to full in a Change of ownership, all applicable info was send on the 4 accounts involved. 18/6/2018 they disconnected all 4 smart cards and left it in "2nd hand status". The accounts was supposed to be trf to the previous onwer's Business accounts but was not done and NO ONE could tell my what the problem was and what forms needs to be fulled in. I'm the customer I'm not working at Dstv and do not know your process. Today again I tried without any sucess. YOur people are not trained to do there jobs well. This is terrible service I have spoken to: Thandeka, Nkanda, Cindy, Silengwe,Nthabiseng, Tshego and several others no satisfaction Boitumelo was te only one trying to help and now Thabiso. Please this can not be so hard in helping your customers full in the correct forms and get the smard card activated to the new name
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Jun 2018, 08:12Dear Carike Prinsloo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Jun 2018, 08:12
Official
Dear Carike Prinsloo
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Jul 2018, 11:13Good day Carike Prinsloo
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Reference is made to our telephonic conversation regarding the change of ownership on the mentioned, you advised that you prefer that we leave the account as is and that you will chance the debit order details on the account.
As agreed, we have e mailed you the change of debit order form to your e mail address.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply03 Jul 2018, 11:13
Official
Good day Carike Prinsloo
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Reference is made to our telephonic conversation regarding the change of ownership on the mentioned, you advised that you prefer that we leave the account as is and that you will chance the debit order details on the account.
As agreed, we have e mailed you the change of debit order form to your e mail address.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,