Zero resolution or follow up on a reward that expired early...

I am beyond annoyed.

I was awarded a R200 Takealot voucher through DSTV Rewards back in January 2021. The Coupon claimed to be valid until 31 January 2022. When I tried to redeem it in December 2021, Takealot showed that the coupon expired in June 2021.

I contacted DSTV: - 29 December 2021 - via telephone - 31 December 2021 - via Facebook messenger - 03 January 2021 - via Facebook messenger - 04 January 2021 - via Facebook messenger - 08 January 2021 - via Facebook messenger - 10 January 2021 - via email - 11 January 2022 - via telephone - 18 January 2022 - via email - 26 January 2022 - via telephone - 27 January 2022 - via email - 28 January 2022 - via telephone

To date, I have not had ANY feedback or resolution to my query. I have provided screen shots of the coupon code, expiry date, error received and I keep being told "it has been escalated". Escalated to whom may I ask?? Whoever the "manager" is that should be dealing with this should be fired for they are CLEARLY not doing their job.

It has been OVER a month of chasing, the original expiry date has now lapsed and I am no closer to getting a replacement coupon code that actually works or to being able to complete my purchase.

If you are going to have a "rewards" department, then make sure the rewards actually work - or don't do it. If you are going to have a customer service centre, then maybe you should actually provide some customer service.

I realize this seems like a bit of a rant for R200, but it's the principle of it all, and the lack of service is so typical of South Africa - it makes me so angry. This is not (or should not be) difficult.