ZERO rating not an option sadly

Wish I could give it a ZERO rating. I purchased DSTV full package Stream option and paid from my main banking institution, via the INSTANT EFT option. This payment was deducted from my Account but did not activate my Streaming account As I wanted to watch the Rugby I then purchased a second time, this time I paid via my credit card. TWO PAYMENTS from TWO BANKS - and my second payment instituted an operative streaming service. The first payment is still not reflecting, 3 weeks later - they cannot understand I paid twice and from two separate accounts. The response I get ad nauseum is that my account is active and money is reflecting - YES, for the second payment - still not allocated my FIRST payment to my account and I should have a credit of R799. So sick and tired of trying to explain this to them. 14 plus calls, countless emails, chat service - *** sick of the mediocrity and lack of assistance in this regard. I will not be staying with DSTV, and I will be insisting on a refund.