ZERO Rating

<p>My experience with Multichoice/DSTV is not good. Their customer service is non existant. Have been complaining on and off for years regarding late submission of their accounts. This is now their online submission of statements. One can easily wait up to 2 months to access the statement. My latest gripe hoever, concerns the service by the so called agents. This now from the call centre to the so called supervisors. My account is in advance up to and including the Sept subscription. Impossible for them to grasp this fact. Have even emailed them their own statements back with proof of my payments, but still to no avail. Their staple answer is "I will re create your statements reflecting your payments". Why recreate statements that I already have in my possession? Just to mention though, that the recreated statements are never mailed in any form whatsoever, although your email address gets confirmed every time. My query is 3 payments of equal amounts were made over a period of 3 consecutive months. Their statements reflect only 2 payments made and the agents just cannot grasp this fact as they keep on repeating their records reflect 3 payments. Please!!!! if your records reflect 3 payments then supply me with statements to this effect. Your service needs a major overhaul as well as your supervisors. One would think that by complaining to a supervisor???? what supervisor????? queries would be resolved. Not so. Not in my case anyway. Please create a CEO or CFO channel where these queries could be mailed to and the proper action taken regarding non service delivery. You guys are on the ball in disconnecting a service when not paid within the prescribed period, so now please stand up and deliver when it comes to customer service.</p>