Zero Empathy and Bad attitude.

The worst service..but what's new?! If there was a Zero star rating, I'd make use of it cos they dont deserve even 1.We have been billed for 2 decoders which we know absolutely nothing about except for the actual one we are supposed to be paying for. So we called the call center only to be met by an untrained consultant by the name of Asanda. She was rude, had no idea what what she was talking about and had no empathy what so ever. Im not about people getting fired but this one needs to be trained all over again especially on being customer-centric. We've been calling each and every month for for the same issue and it doesn't seem to be getting resolved. We are really getting frustrated as this is a DSTV issue..why is it taling so long to get resolved? Know one will I guess. The TL Akhona managed to calm the situation and was very understanding, hopefully this matter will be put to bed once and for all.