Zero ****ection and service from dstv acc department

I paid my monthly fee of 115. 00 on the 15 jan at 9h32 through standard bank app and was disconnected on the 19 Jan for non payment of 161.29. I whatsup and Tiisitso advised me to send proof of payment which I did by email. I called and zidumo sibutha assured me that she will escalate the matter with accounts. She furthermore promised to connect me in the meantime that day but that materialised 2 days later. I took it that acc department has managed to allocate my payment to my dstv acc. On the 26 i was disconnected again and was informed that I now owe 207.58. I emailed to demand reconnection. To date nothing happened. I need to be clarified on the following Did multichoice hire *********** people in acc dept Or Are they diverting monies paid to their accounts

If they feel that my monthly fee payment is of no use to them they should refund it so that I affiliate with Netflix