1 reviews | Active since Dec 2022
Zero customer service from DSTV
I have a problem with DSTV that gave me a free upgrade for a month as a reward and then cancelled my subscription because of supposed non-payment. The call center told me to Email ***. After having to hold for a total of 45 minutes. I copied *** for good measure. *** returned a message that my message could not be delivered (not the first time). *** rep**** that my issue will be resolved within 24 working hours. I received a call from DSTV that I answered after 3 rings, but the operator hung up. So I do not know if it was related to my issues. However, no more calls from DSTV. 24 working hours have long since come and gone with no response from DSTV. There is also no other way to contact DSTV as the WhatsApp line have limited issues that it can attend to and calling the call centre is a futile exercise as they will just tell me to send an Email after making me hold on for 45 minutes
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
Kindly note that we have tried contacting you on 083****032 to no avail.
We have reconnected the services on DStv Compact on the account, the account is up to date.
Apologies for the inconvenience caused.
Should you need any assistance, please contact ***.
Kind regards,
DStv: Hello Peter Team
Best regards,
Kindly note that we have tried contacting you on 083****032 to no avail.
We have reconnected the services on DStv Compact on the account, the account is up to date.
Apologies for the inconvenience caused.
Should you need any assistance, please contact ***.
Kind regards,
DStv: Hello Peter Team
Best regards,
One call that rings only 3 times on a Sunday afternoon is not trying. Once again, I answered on the 3rd ring and whoever called me had already hung up. What about my reward that was supposed to last for a month? What about the refund for the time that I was erroneously cut off? 9 days!
Kind regards
Jaco de Kock
One call that rings only 3 times on a Sunday afternoon is not trying. Once again, I answered on the 3rd ring and whoever called me had already hung up. What about my reward that was supposed to last for a month? What about the refund for the time that I was erroneously cut off? 9 days!
Kind regards
Jaco de Kock