Zero customer service

<p>We received an email that if we paid our annual DSTV fees before a certain date we could pay last years fees. We contacted DSTV, were given the discounted amount due and paid accordingly. 3 months later we received a call saying we were in arrears, on querying this we were told we had to verify how and when we qualified for the discount. We told them to retrieve the recording of our phone call to which we were told we had to give them an exact date..... I have NO Idea who I phoned and on which date 3 months ago!, no one has a memory like that. So we worked it back a week from the date the payment was made and asked them to check calls made during that week as that was probably when the call was made. They were to revert once done. We have received NO correspondence from DSTV whatsoever, not by email, phone call or other BUT are informed today that we have been handed over!!!!! You are disgusting, ********* and provide a SHOCKING service. Go check our account, we are long standing EXCELLENT payers, Go check your recorded phonecalls, what you are doing is wrong, ******* and you are taking advantage of innocent people! - Account: Hans Pretorius ref for payment: ********** 1</p>