MS
Marc S
1 reviews | Active since Jul 2011
28 Jan 2023, 08:19
Zero comeback or resolution
I logged a call days ago, they promised to get back to me, and as usual - zero comeback or resolution!!!!
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
28 Jan 2023, 08:49Hi Marc Schmidt,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Jan 2023, 08:49
Official
Hi Marc Schmidt,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
MS
Marc S's updateReviewer Update
28 Jan 2023, 10:19So great guys. You say you cannot find the escalation ref number, nor the ref number for my initial call. You ask me for it and because I never got, you basically saying you can’t help and I must be lying!!!
Thank you for vindicating my complaint.
You guys really have no concept of customer service or retention.
Thank you for vindicating my complaint.
You guys really have no concept of customer service or retention.
MS
Marc S's update28 Jan 2023, 10:19
Reviewer Update
So great guys. You say you cannot find the escalation ref number, nor the ref number for my initial call. You ask me for it and because I never got, you basically saying you can’t help and I must be lying!!!
Thank you for vindicating my complaint.
You guys really have no concept of customer service or retention.
Thank you for vindicating my complaint.
You guys really have no concept of customer service or retention.
MS
Marc S's updateReviewer Update
28 Jan 2023, 10:25Call was on 22 Jan at 21H13. I’ve got a screenshot but this chat will not let me post it.
MS
Marc S's update28 Jan 2023, 10:25
Reviewer Update
Call was on 22 Jan at 21H13. I’ve got a screenshot but this chat will not let me post it.
MS
Marc S's updateReviewer Update
28 Jan 2023, 10:25DSTV - Multi-choice - Call Centre message call video mail § pay 22 January 2023 21:13 Outgoing Call 18 minutes ***
MS
Marc S's update28 Jan 2023, 10:25
Reviewer Update
DSTV - Multi-choice - Call Centre message call video mail § pay 22 January 2023 21:13 Outgoing Call 18 minutes ***