ZERO BRAINS and LESS customer service at DSTV Multichoice

We ordered on their black Friday special the R799.00, 12 month price lock with a decoder, installation etc. DSTV Multichoice delivered our decoder to the WRONG customer. No one followed up with us, we had to chase them a week later to inquire where our decoder was only to be told it was delivered to the wrong customer!! Now DSTV Mulitchoice is making this our problem!!?? Their mistake..... our problem!??? The mind boggles how stupid, *********** and totally beyond zero customer service this company is. We are informed that WE must go locate and when they follow up they will let us know!! One *********** call center person after another *********** supervisor and still no one understands that it is THEIR mistake and problem, NOT ours to solve! DSTV Multichoice CANNOT spell let alone comprehend competence........ zero brains exists at DSTV Multichoice, and customer service a swear word for them!!! They have been given 2 days (very generous on our part) to solve or cancel and continue remaining another dysfunctional company run in SA! One can now understand WHY they lost so many subscribers and had to retrench over 2000 people!