1 reviews | Active since Jun 2016
<p>On the 3rd of this month my decoder was turned off .. i was surprised cos the debit had gone off on the 2nd of June .. called cuscustomer service nd was told my May debit had been reversed.. went to the bank obtained a bank statement which showed this wasnt true nd multichoice had been infact paid... went to gethe agency in jabulani mall were they took my statement , nd attached it... I made it quiet clear that I ddnt wanna come back there again nd this needed to be fixed.. .. ever since the 3rd my decoder has been turned off weekly nd i either have to phone in or go to the agency which all costs money.. it has been such an inconvenience for me cos clearly someone is not doing their job.. i have paid for a service that im not even getting. My decoder has been turned off yet again nd I have to spend my money buying airtime nd going to ur agencies because again someone is not doing their job.. I am so ffrustrated because multi choice dsnt care about their customers ... if it was a Mrs Van Zeille this issue wud have been resolved a long time ago... it's fine wen they take our money but they fail to deliver ... I haven't watched my tv in peace cos every after 2 days my decoder is switched off. Nxa</p>
Dear LM Matlala
It is with regret that we learn of the frustration and inconvenience you have experienced. We’ve tried to search for your with information provided, however could not find anything on our database. Kindly provide us with either your or the account holder’s MultiChoice customer, smart card or decoder serial numbers to allow us to assist with your complaint.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
Dear LM Matlala
It is with regret that we learn of the frustration and inconvenience you have experienced. We’ve tried to search for your with information provided, however could not find anything on our database. Kindly provide us with either your or the account holder’s MultiChoice customer, smart card or decoder serial numbers to allow us to assist with your complaint.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
@DStvcare (twitter)
DStv (Facebook)
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
Spoke to Tumelo an Saziso at ur jabulani mall agency.. they have dealt with me countless times
Lebohang Matlala is the account holder .. my I'd no is ********** 839085
Now I've been told I owe 300 nd something rands that I don't even know comes from... I don't know where it comes from... I can't give u my serial numbers cos I'm not home .. my I'd shud be enough for u... please sort this out I'm tired . I'm drained nd this is just not fair...
Spoke to Tumelo an Saziso at ur jabulani mall agency.. they have dealt with me countless times
Lebohang Matlala is the account holder .. my I'd no is ********** 839085
Now I've been told I owe 300 nd something rands that I don't even know comes from... I don't know where it comes from... I can't give u my serial numbers cos I'm not home .. my I'd shud be enough for u... please sort this out I'm tired . I'm drained nd this is just not fair...
Dear Lebohang Matlala
Apologies for the delayed response.
Kindly respond privately as we are unable to see your ID Number.
Regards
Elna
Best regards,
Dear Lebohang Matlala
Apologies for the delayed response.
Kindly respond privately as we are unable to see your ID Number.
Regards
Elna
Best regards,
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My decoder has been switched off yet again.. I had better be credited for this mess.. I've paid for a service I'm not even getting
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My decoder has been switched off yet again.. I had better be credited for this mess.. I've paid for a service I'm not even getting
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