1 reviews | Active since Sept 2022
Zainub phiri
You know I don't know what to do anymore Sandile called me (Manager) to resolve my issue with dstv regarding the prorata charge he went as far as helping me yes and he also listened to my calls with the agents and heard for his self that I was unfairly treated and he promised me that I will nolonger pay the pro-rata I will only pay my subscription fee and said I should check and it will be romved from my account of which it was not till today and that my services will not disconnect and the agent and that team leader that was rude to me and treated me like trash will call me apologize till today they never did and sandile was supposed to call me back in 24 hrs to check if all that was sorted but not till today he did not. The reason I'm back here again I wake up today and my services are disconnected and don't understand why when I check my account it says I'm owing R214 and I don't understand what the he'll is now going on I'm so tired of this now and it's best I decide to part ways with dstv and use other services or even providers I'm tired I'm so tired. The reason he said I won't pay the pro-rata was because it almost amounts to the airtime that I used trying to get help from the consultants which I never got. And I know as I have to call now again I won't get help it's just going to be a huge war at that.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
I am a dstv customer and I have been having loads issues with then this month. I have not had services for 4days and they failed to fix the error.
I was also called by a sales agent offering me a new package and I accepted and I asked if there are any other charges and I was told no just the pro-rata that will be included in my first bill for my new 24 month contract.
On the day of installation I'm now told to pay a pro-rata fee and I was like I was told it will be included in my first bill then the guy said if I don't pay I won't have services. I then decided to call the call center and everyone I spoke to was very very rude to me including the team leaders forcing me to pay not paying clear attention to what I'm saying that I never said I won't pay the pro-rata its just that I have been mislead.
Then my services where disconnected. I wrote on hello petter a guy named sandile called me to fix the problem my services was activated and he listened to the call and apologized and also said he will waiver of the pro-rata fee as I was mislead and because it also amounts to the amount of airtime I have spent.
Today I wake up my services are disconnected again and when I check it now says I am owing an amount of R214 but I was told I will not be charged a pro-rata. Then I have been calling and no one wants to help me they saying I should pay so my services are active again. The painfull part is that everyone was misleading me and being rude to me as we speak I have no services but at the end of the month I must pay a full amount but for some days I have not had service including now.
Kindly assist me with this matter it has taken so much of my time and it has abused me and drove me up the wall and is costing me a lot and the agents don't want me to speak to the managers it's a lot. Dstv is literally abusing me as a customer they service is very bad.
I am a dstv customer and I have been having loads issues with then this month. I have not had services for 4days and they failed to fix the error.
I was also called by a sales agent offering me a new package and I accepted and I asked if there are any other charges and I was told no just the pro-rata that will be included in my first bill for my new 24 month contract.
On the day of installation I'm now told to pay a pro-rata fee and I was like I was told it will be included in my first bill then the guy said if I don't pay I won't have services. I then decided to call the call center and everyone I spoke to was very very rude to me including the team leaders forcing me to pay not paying clear attention to what I'm saying that I never said I won't pay the pro-rata its just that I have been mislead.
Then my services where disconnected. I wrote on hello petter a guy named sandile called me to fix the problem my services was activated and he listened to the call and apologized and also said he will waiver of the pro-rata fee as I was mislead and because it also amounts to the amount of airtime I have spent.
Today I wake up my services are disconnected again and when I check it now says I am owing an amount of R214 but I was told I will not be charged a pro-rata. Then I have been calling and no one wants to help me they saying I should pay so my services are active again. The painfull part is that everyone was misleading me and being rude to me as we speak I have no services but at the end of the month I must pay a full amount but for some days I have not had service including now.
Kindly assist me with this matter it has taken so much of my time and it has abused me and drove me up the wall and is costing me a lot and the agents don't want me to speak to the managers it's a lot. Dstv is literally abusing me as a customer they service is very bad.