Zainub

I have been calling dstv for 3 days to fix a error and no help was given instead the agents and the management are rude and I wasted loads of airtime trying to get help.

I was called by a sales agent offering me a new pvr and package and installation all for R499 per month asked the agent will there be any pro-rata yes there will be okay and when must I pay it the agent adviced I will pay in my first bill on the 10 of February and today they came to install the services okay fine.

Ather that the guy tells me I have to pay the pro-rata today or tomorrow or my service will be disconnected and I was like how so as the agent adviced me otherwise.

And now my services will be disconnect after already 3day of not being able to watch TV in my house due to and error and rude people from dstv this is the worse company and service I tell you the agent I spoke to was so rude they wer loughing at me and say I will have to pay and the manager Milicent was so rude I ended up getting very very very angry coz I have been dealing with dstv agents for almost 4 days now and they very very rude and never do I get any sort of assistance yet you say calls are recorded but the way they have no respect for customers is shocking all of them are the same. This is gonna get worse I am now going to write to the ombudsman right now and I will have my lawyers ready I never said I don't wanna pay for pro-rata I will not pay for it today or tomorrow I was told it will be included in my first bill for the new contract if my services gets cut of all hell will break lose I pay for my services but I don't get any get your lawyers ready and I will do so as well. And of course as always no one ever calls back even after a review no manager calls back I have the worst service. I pray someone comes with better service than yours