IM
Ibusiso M

1 reviews | Active since Sept 2020

27 Jan 2021, 15:45

Your team don't know what they are doing even the walking center.

Hi please help, I took out a black Friday special for R499 at begging of December of which I already paid my R399 compact subscription, my explorer was installed on the 15/12/2020 by end of December I was charged R834, 49 of I didn't pay because it didn't make sense OK they suspended my services, now on the 25/01/2021 they said I owe them R904.29 OK I paid that amount to, and my account was on R-380 I called they told me my account is on credit for that amount today is the 27/01/2021 they are saying I owe the R816 I signed up for R499 but I always get different amounts and I can't get hold of the price lock team to explain to me what is going on further more someone from Forest Hill ordered two explore decoders under name and dstv told me they will sort it out now I'm getting charged more than what we agreed on I am willing to pay R499 as per agreement but now they are not trustworthy every time you call they tell they are loggin your query with finance but no one calls you I regret why I did this price lock things because it's not what they say it is.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Jan 2021, 16:30
Official
Hi Ibusiso Masinga, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
IM
Ibusiso M's update27 Jan 2021, 19:36
Reviewer Update
Thank you for your assistance looking forward to your call.
IM
Ibusiso M's update06 Jul 2021, 13:23
Reviewer Update
Hi I have a problem with dsvt they suspended my services and it looks like no knows what is going on in my account I am on a price lock deal for R499 but i am getting charged wrong amounts, one of the call center ladies told me that price lock is not what you see they say R499 but in actual fact that is not what you going to pay, I'm going to pay more than what is advertised.

Since last week waiting for price to call me like the call center says but no one called, this morning I call around 08h00 and they told me they will look into my account and I will receive a call back around 10h00 I'm still waiting for that call as well.

Please fix my account and charge me accordingly and stop suspending my account or just call cancel this price lock thing.

I'm spending so much money to call multi choice and don't get help I am not getting my discounts as I am supposed to and getting charged I installation. Please reconnect my services cause I am paying for them and fix my account