Your standards have dropped drastically DSTV

After being your customer DSTV for all these years, being on the full bouquet package, maybe its time I discontinued my relationship with you guys and opt for rapid streams and watch for free. 1. October 2022, you called me so as to upgrade because my contract was coming to an end, I agreed, it was then completed and approved and you told me to expect a new decoder and a technician, to this day im still waiting after calling your call centre for a handful of times. 2. My decoder either does not pause, fast forward or rewind, or constantly gives me an E48 error, or requires to be formatted, only to give the same errors again.