Your service SUCKS!!!

DSTV multichoice, what is going on in your accounts department. Second time in a row that my account on the app is showing i owe more than R1300 ... ive paid my premium subscription and extra view on the 1st! On the 6th you have apparently not received my payment, you disconnected my services!! I email my proof of payment, received an email saying my subscription is reflecting on my account BUT YOU DON'T FIX ANYTHING??? MY SECOND DECODER IS STILL INACTIVE AND MY ACCOUNT BALANCE IS STILL R1339!!!!catch a wake up call .... this is the last month that you are catching me like that!