HV
Heidi Viglino-Pietersen

1 reviews | Active since Mar 2020

28 Mar 2020, 13:50

Your service sucks

I paid my Dstv on the 9th of March due to me leaving for Johannesburg with work. Dstv disconnected my service even though I paid more than required. I got back to Cape Town on the 20th and my dstv was still disconnected. I called them and they found the payment and switched it on. The dstv was disconnected again and I called. The next person found the payment and switched it on again. I told the Perón I will not be paying for the days it was off. I got home on Tuesday and it was off again. They again found the payment. It was switched on again. Last night I paid another R650 and this morni G I got an sms saying I need to pay R1147 and I paid altogether R1350. I called it was told it will be switched on. It is still off and now I can't get through to you. I requested a manager call me the agent said I won't be charged. Your service sucks I am not leaving it at this.

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply28 Mar 2020, 13:54
Official
Hi, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
HV
Heidi Viglino-Pietersen's update28 Mar 2020, 20:07
Reviewer Update
That is not good enough. My son was unable to watch Dstv for more than 14 days ND then even today it was off for most of the day. Been told that it would be credited and it's not but yet I paid the full amount. Sorry but we had no joy of watching dstv after your staff connected it due to the payment received. If you check your system see how many times you disconnected.