Your service sucks big time

So on the 30th i made a call to your call center because my dstv was disconnected. I spoke to one of your consultants who happily reconnected my dstv and informed me of my next payment that is due on 28th feb 2018 and that there was a positive balance of R26 which was great. Boom! The 4th i wake up again my dstv is disconnected i call again and this time i speak to another Mapule who tells me its switched off because i did not make a payment, im a bit confused because i made payment on the 25th abit annoyed i ask her to explain why and she tells me i was suppose to R78 on or before the 30th thats why i was disconnected previously but because i didnt it is now R128. And proceed to say that i was advised of this on that day i called and an sms was sent to my number informing of a payment that i needed to make. Firstly that Mapule has no way to speak to customers and secondly i was never told or received smd of any payment after my last payment as i wouldve call and queried this. I asked Mapule to log a query so they could listen to that call recording as i im not stupid and i know what was discussed in that call, she promised i was going to get feedback in 24hrs and ive been waiting since! I dont mind paying as i already have the most thing thats frustrating me is the way Mapule spoke and handled my query. There is no need for me to lie and say i was not told of outstanding payment if i was