1 reviews | Active since Jan 2016
YOUR SERVICE SUCKS
I called on 17/12/2015 wanting the new deal with the DSTV Explora, consultant, Thabo, told me I will be receiving a callback within 48 hours from the call centre to process my application. I had to call again on 21/12/2015 then a consultant told me she will get someone in that dept. to call me back. 2 hours later I received a call back, on the phone for more than 25 minutes then I was told my application cannot be saved on the system someone will call me back shortly. I drove to the head office in N1 City (thinking someone will assist) guess what i was told? Mam you must send a sms and someone will call you!! WHAT THE HELL!! <br> <br> After numerous posts on the DSTV Facebook page eventually on 30/12/2015 I got a call from Bevan, had to re-do the application AGAIN, and once again was told the system is very slow he cannot save the completed application he will call me back on Sunday which is today. Everything I posted on their Facebook page some idiot replies by telling me my request has been escalated! <br> Up until this moment I have not heard from DSTV . ... UNBELIEVABLE <br> YOUR SERVICE SUCKS!
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
