RC
Renette C

1 reviews | Active since Oct 2022

12 May 2023, 19:48

YOUR SERVICE SUCK!!!

They don't even deserve a 1 Star... Bad customer service... On Wednesday the 10th I phoned and spoke to Zoleka, well All I can say is that she was not much help. She laughed im my ear when I explained my situation to her. Eventually I spoke to a manager... I did not get her name as the line was not clear enough.. After 33 min on the phone she said she will phone mw back... Well I am still waiting....

So I phoned back again and spoke to Angelo who was so nice and helped reconnecting my services after I explained to him what was happning... I have made payment arrangements with him..

Today when I got home my services was disconnected again...

I chatted with Neo on the online chat where he said that before I can make a payment arrragement my account need to be in a R2000 arrears. Which I don't understand...

Anyway asked him that I can speak to a manager he then said that the managers is not available, then after along chat forward I askes again he then said that the manager is in a meeting and that I need to leave my active number and the manager will call me back... I said that he/she muat phone back in 10 min because they never do???????

It's been more than an hour and I am still waiting for thay call...

I want to cancel my DSTV due to bad customer services, it just a waste of money..

Your services SUCK BIG TIME!!!!!

I trust after this complaint someone will call me back ASAP!!!!!!!!!!

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 May 2023, 20:21
Official
Hi Renette Coetzee, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards, 
DStv: Hello Peter Team 
RC
Renette C's update13 May 2023, 10:15
Reviewer Update
And when will this be I need this sorted today!!!!!!!!