Your Service needs to be questioned

On 21 January 2016 I phoned your Call Centre after you disconnected by DSTV and the reason used was that I have not paid. I spoke to Freddie and advised him exactly the issues and requested a full recon as well as what is required for another 12 month annual payment (reference number ***). To date, this requests has not be fulfilled. On 6 February, I go through the same process as you now wanting to cut me off yet gain. I speak to various people relaying the same message and wait ages on the line for your so called esteemed team leaders. This clearly demonstrates to me that they are not available and there is a large volume of unhappy customers who want to escalate their sheer frustration with MultiChoice. I eventually demand a senior manager as I simply have had enough after being on the call for more than 30 minutes. I get referred to Mr Ronald Chauke and once again I as the paying customer need to re-tell the story at my time and costs. We agree a process and once again out of sheer frustration I just pay a monthly subscription. To date, both persons have not comeback to me with regards the full recon and what is the annual subscription. So now what!!!