Your service is very poor

I called dstv multichoice ,was trying to understand about the money that they are saying i am owing which is i don't know and busisiwe , lunathi and Mr Williams the time i called in the told me i must hold and i hold more than 10 minutes and end up didn’t call me back 💔 or assist me as i speak my dstv is not work and i already pay lot of money Where your Consultant Karabo **** to me and told me that i have to pay activation fee which i did but nothing has changed You servicer is very very poor