Your IT department is useless!

New on-line self service system is absolutely useless. And a waste of my hard earned money.<br> <br> Now i can't activate my 'other' decoder as it is listed as 'Inactive' and not linked to my profile. Your IT department should have done it by now as it's been a week. They are totally useless and should all be fired. Especially the Project Manager as the migration over to the new system was not tested/designed properly. You bunch of !d!ots<br> <br> I have sent numerous emails to [Email Removed] regarding this. No response.<br> <br> You guys know how to charge top dollar. Now provide the top dollar service. *******.