Your incompetency has caused me R115

Please explain to me how i ended up with a debit order this morning which of course bounced as i did not have sufficient amount in account and also with a penalty of R115 from my bank for in unpaid no funds. Below is proof of my conversation on the 3rd August after a number of calls/ emails trying to sort out the issue on your side. I need someone to also listen to all calls regarding this, and you better not disconnect my services as this is your fault. PS:'' I HAVE REMOVED MY PERSONAL INFO ON THE BELOW CHAT''

Freshdesk Messaging DStv Streaming Struggling to get through? WhatsApp us ***

N Nonhlanhla

Agent profile picture DStv Streaming Manage all things DStv right here-anytime , anywhere. whatsapp line *** fix and clear error messages. For other self-service options visit www.dstv.co.za/manage Good Day Jun 27, 7:24 PMAgent profile picture DStv Bot ℹ️ Hi, our teams are currently busy assisting customers and will attend to you as soon as they can. In the meantime, please help us help you faster. If you haven’t already, please post your Name, ID number or customer number and some information on how we can help you today. We will be on it in no time. Agent profile picture Sibusiso Good evening How can I assist you today? Agent profile picture Sibusiso Are you still there? I have noticed that you have not responded on this chat for few minutes. Please note that i will have to end the chat, however you can feel free to reply to this chat if your query is not resolved on your side and i'll be happy to assist you further. Would you like to rate this interaction? Agent profile picture Sibusiso Thank you for contacting us on LiveChat. 3 Aug 2021 Good Day Aug 3, 5:47 PMAgent profile picture DStv Bot ℹ️ We are currently experiencing a system issue which has impacted some DStv customers attempting to view programming. We are working to resolve the problem as soon as possible. Please note that because of the nature of the outage our service agents will not be able to assist with reconnections until it has been resolved. Agent profile picture Nonhlanhla Welcome to Live chat, you're through to Nonhlanhla ?. How may I assist you today? Hi, i have not seen a debit order off my account and i am now livid i am sorry, the next thing i will be disconnected again, what is going on I was assured that it will go off yesterday already Aug 3, 5:49 PMAgent profile picture Nonhlanhla Please confirm the following so that we can assist you further; · Identity number

· Initials and surname

· Physical address

· Cell phone number"

Aug 3, 5:49 PMAgent profile picture Nonhlanhla Thank you, please wait a moment while I access your account

Aug 3, 5:50 PMAgent profile picture Nonhlanhla Please note that there is a payment that reflects for today on our side. This means that the payment came through. For how much as i have not seen anything yet on my side Aug 3, 5:52 PMAgent profile picture Nonhlanhla It shows the amount of R807.66 i will wait for tomorrow maybe thanks Aug 3, 5:55 PMAgent profile pictureAug 3, 5:55 PM Nonhlanhla No problem, it did debit it just has not sent a notification to you. Ok, i am glad it is sorted Thank you Aug 3, 5:56 PMAgent profile picture Nonhlanhla You are welcome Dineo. Thank you for contacting Live Chat. If that's all for today, have a great day further.