Your email address is not working

Hi, I'm using Hellopeter to help me get through to you because my messages to the email address which I was given by your contact centre (***) are bouncing and your call centre agents can't help me any further. Here is a copy of my message to you: Good day – I recently phoned your contact centre to arrange a change of package from Premium to Compact. The agent and I did not discuss whether I wanted this to be a contract or not, which was an oversight on both our parts, because I did not want a new contract and I would like to pay monthly instead. I contacted your centre again about a week ago when I noticed on your webpage that I had been given a new contract, and I was informed that my request would be escalated. I checked again just now, and I was informed that your system still has me on a Compact contract. Would you kindly help me to make this change, so that I can make monthly payments from now on? Your help is much appreciated, Client number: ***1