Your customers deserve more

I would like to have someone with a braincell to actually interact with me at Multichoice. I cannot for the life of me understand why the public get subjected to people who do the basic reading which as a Self service customer you can read of the screen. I cancelled my services for the month of Oct-Dec and reconnected it on the 2nd January during that time I insured my decoder and provided my bank details for deductions as my services weren't active. Upon reconnection in January I was told I owed for insurance which I disputed and asked to cancel which it was done and I received cancellation letter- low and behold when I was due to pay for my services in Feb I was told about my insurance again and I sent through the cancellation letter to no avail as I was in arrears with insurance- does that mean I can backdate a claim during the time I did not pay for it- cause I am sure if I had a claim during that time I would have been told im not covered so why should I pay now after cancelling it?