Your client communications is disappointing

I changed to be an annual subscriber in April - on 1April 2015 I paid in an amount of over R7000, assuming that it covered the whole year. I was disconnected this morning and was told that my account is in arrears although I was in credit with over R6000 in my account.<br> <br> I am disappointed that the account was automatically suspended without me being notified about the outstanding amount and whilst I was in credit of over R6000. If the account was in arrears, why was this not picked up at the end of April?<br> <br> Secondly, the agent I spoke to told me that to bring the account up to date I needed to pay in R1219 which I immediately processed. An hour later, I phoned again to confirm receipt of payment - only to be told that the account is still in arears with 164.55 .<br> <br> I feel the communication is poor (especially that I made an effort to pay for your service 1 year in advance) - I expect better treatment.<br> <br>