Your accounts department is a joke

<p>I got a sms from Multichoice last month saying that my account was owing R389.50 and had been handed over to collection agency, no emails no calls nothing prior to this. The funny thing is that i had phoned in December to close my account and they told me that everything was up to date and if i would be reconnecting which i said im not sure. I called the Dstv accounts department explained to the lady and she said that she would have to go back and listen to the recordings then get back to me. A few days later another sms your account is still in the arrears but nothing from the accounts lady that i spoke to, so i phone again this time asking to speak to a manager which the lady says hes busy but she will help, i explain again and the the end ask her pls to call me and let me know what is going on which she says she cannot call but will email me. No emails no calls from her. I get a call yesterday from the collection company that my account hasnt been paid which i explain nicely to the lady that its not correct. This is appalling and ridiuluos after ten months you contact me saying that my account is outstanding and dont have the desensy to get back to me after saying that you would. I will never use Dstv again.</p>